Masjidbox
Management

Help donors manage a recurring donation

When a donor needs to update their card, change the amount, pause or cancel giving, or recover a lost management link, guide them to the link they received after signup—or find the subscription yourself under Donations > Recurring Donations.

This article covers donor recurring donations only. Managing your mosque’s Masjidbox Silver plan is a different path—see How to extend your Silver plan subscription.

After a donor sets up a recurring donation on your campaign page, they receive an SMS or email with a management link. That link is how they manage the subscription themselves.

With the link, a donor can:

  • View their recurring schedule and next payment date

  • Update their payment method or amount

  • Pause or cancel the recurring donation

Point donors to this link first when they ask about card updates, amount changes, or stopping payments. There is no separate admin control in the dashboard to send a new management link or retry a failed payment on their behalf.

The donor can request a new management link from your mosque’s donation page without contacting you.

  1. Open your mosque’s public donation page.

  2. Enter the email address or phone number used for the recurring donation.

  3. Request a new management link. The donor receives it by SMS or email.

If they still cannot access the subscription, look it up in the dashboard (next section) so you can confirm the contact details and status.

Find a subscription in the dashboard

Open Donations > Recurring Donations to see every subscription with contact info, amount, frequency, and status.

Statuses you may see:

  • Active

  • Trialing

  • Paused

  • Cancelled

Search or filter by name, email, phone, campaign, terminal, source, or subscription ID. Click a row to open Subscription details.

The drawer shows:

  • Subscriber info — name, email, and phone

  • Subscription info — amount, status, start and next payment dates, source, unique ID, whether fees are covered, and tax benefit tags (such as Gift Aid or tax receipt / Reçu fiscal when present)

  • Related donations and payment history when available

Your main Donations dashboard also shows Active Recurring Donations, Monthly Recurring (MRR), and charts that break down one-time versus recurring collections.

Cancel a subscription as an admin

You can cancel a subscription from the dashboard only when its status is Active or Trialing.

  1. Go to Donations > Recurring Donations.

  2. Open the subscription row to view Subscription details.

  3. Click Cancel subscription.

  4. Confirm with Yes, I want to cancel (or choose No to leave it unchanged).

The dashboard does not include admin pause or resume controls. Donors pause or cancel from their management link. If a subscription is already Cancelled, there is no renew control—the donor starts a new recurring donation on the campaign page if they want to give again.

To refund a past payment from a subscription, use the refund flow for that donation—see How to refund a donation.

When you turn off recurring on a campaign

If you disable recurring donations on a campaign, all active subscriptions for that campaign are paused. Turn recurring back on for the campaign to resume processing. Configure frequencies and the activate toggle under Donations > Campaigns when you edit a campaign—see Configure recurring donation scheduling.

Not the same as your Masjidbox Silver plan

Donor recurring donations and your mosque’s Masjidbox product billing are separate.

  • Donor subscriptions — managed with the donor’s management link, or found under Donations > Recurring Donations

  • Masjidbox Silver plan — managed under Settings > Billing (or product billing pages). Do not use Silver billing to fix a donor’s card or recurring gift—follow How to extend your Silver plan subscription only for your own plan

Was this helpful?
Was this helpful?