Donation fees, payouts and your Stripe account
Your mosque receives every donation on its own Stripe account, and the money is paid out to your bank. You never sign up with Stripe separately: Masjidbox creates and manages the Stripe account for you, inside your dashboard. This reference lists what the account needs before payments start, when payouts arrive, what fees apply, and which payment methods donors can use.
Create and activate the Stripe account
Opening the account happens entirely inside the Masjidbox dashboard: Stripe's verification form is embedded there, and no separate Stripe signup is needed.
Open Donations in your dashboard.
Click Create and activate your account. We create the Stripe account using your organisation details.
Complete the verification form Stripe shows inside the dashboard.
Once Stripe accepts the details, the full Donations dashboard unlocks and you can start accepting donations.
You do not get a separate Stripe dashboard. Balances, payouts, disputes, documents and account settings are all shown inside Masjidbox, under Donations.
One Stripe account covers your whole organisation and is shared by all your campaigns. An existing Stripe account cannot be connected: we always create a new one that we manage. If you connected an account the old way, the banner on the Donations home page ("Action required: Upgrade to the new Masjidbox Donations") takes you to Donations > Migration to move to a new account.
Stripe is available in 33 countries, including the United Kingdom, France, the United States and the EU countries. If you are elsewhere, see Is Masjidbox Donations available in my country?
Who receives the money and when
The mosque receives the donations. Payments are made directly on your mosque's own Stripe account and paid out to your bank account; we do not hold the money.
Payouts follow Stripe's standard payout schedule, and instant payouts are turned off. You can change the payout schedule in Donations > Payouts.
For the UK, Stripe's timing is:
First payout: about 7 days after the first payment, and up to 14 days depending on risk
After that: money is available 3 business days after each payment
What Stripe asks for before payments start
Before payments and payouts start, Stripe verifies your organisation. For a UK non-profit it asks for:
Organisation: name, address, phone, tax ID, a short description of the activity, and your website
Representative: the person opening the account, with name, date of birth, home address, email, phone, and job title
Directors or trustees: name, date of birth, home address, email, and title for each one
Bank account: the account that receives payouts
Acceptance of Stripe's terms
If Stripe cannot verify your details automatically, it can ask for an ID document or proof of address.
You do not need to be a registered charity. We do not check for it, and Stripe accepts "incorporated non-profit" and "unincorporated non-profit" organisations, subject to Stripe's review. Gift Aid is different: it needs an HMRC charity reference, as covered in Set up Gift Aid auto-claim (UK).
When Stripe asks for more verification
If Stripe rejects the application or asks for more documents, the Donations home page shows a banner listing what is needed and the deadlines. Submit the details in Donations > Settings and Donations > Documents.
While Stripe has payments switched off, donations cannot go through.
What Masjidbox charges
Masjidbox takes no fee per donation today: every payment path sets the platform fee to 0, and Donations itself is free. The only Masjidbox subscription is EUR 10 per terminal per month for Stripe Terminal, and you buy the card reader itself from Stripe. To add in-person giving, see Set up Stripe Terminal for in-person donations.
Stripe processing fees
Stripe's processing fees are paid from your mosque's Stripe account, and Stripe lists no specific discount for charities. UK rates:
Payment | Stripe fee |
|---|---|
Online, standard UK card | 1.5% + 20p |
Online, premium UK card | 2.8% + 20p |
Online, EEA card | 2.5% + 20p |
Online, international card | 3.15% + 20p |
In person (terminal), UK and EEA cards | 1.4% + 10p |
In person (terminal), other cards | 2.9% + 10p |
Recurring donations | Stripe Billing adds 0.7% on top of the card fee |
A campaign can turn on the Let donors cover fees option in the campaign editor. The extra amount a donor pays to cover fees goes to the mosque.
Payment methods
Online, cards plus Apple Pay and Google Pay are enabled by default on every account. We register our own domains and your custom Pages domain so Apple Pay works on them. On terminals, donors pay with in-person cards and phone wallets. There is no PayPal and no Direct Debit (Bacs).
Failed payments
A failed donation is recorded as failed, and the donor can try again. Repeated failures from the same connection are temporarily blocked as fraud protection.